Course Description:
This concise course aims to empower learners with the knowledge and tools required to identify, understand, and effectively manage workplace conflicts. Participants will learn how to navigate tricky situations without exacerbating the problem and will acquire techniques for finding common ground to achieve resolution.
Who should take this course:
Construction Employees across all levels and departments who are interested in mastering conflict resolution skills for a more harmonious and productive work environment.
Course Objectives:
By the end of this course, learners will be able to:
- Describe the types and impacts of workplace conflict.
- Describe interest-based conflict resolution and negotiation.
- Analyze and practice interest-based conflict resolution.
- Practice reframing negative situations into opportunities to solve problems.
- Demonstrate an effective technique to bring an important issue forward to a superior while reducing the potential for conflict.
- Plan and prepare for an anticipated negotiation situation.
Delivery Mode:
Self-Directed Online study via 24×7 access to individual learner account on user friendly LMS.
Platforms:
Accessible on laptop, desktop, and mobile devices using all browsers and Brightspace Pulse App (available in App Store and Google Play)
Assessment:
Minimum 80% score is required on the Final Assessment to receive Completion Certificate.
Certification:
A digital Certificate of Completion is generated and stored within the LMS platform. PDF version is available to download and print.
Duration: Approximately 60 minutes
Prerequisites: There are no specific prerequisites for this course.