Course Description:
Conflicts inevitably arise in a workplace, and adept conflict resolution and collaboration skills are indispensable for successful leadership. This course provides a comprehensive journey through fundamental techniques and expert insights, empowering supervisors to excel in managing conflicts and promoting teamwork.
Who should take this course:
Supervisors, team leaders, and managers eager to elevate their conflict resolution skills and enhance collaboration in the workplace. If you are committed to fostering a harmonious work environment, building professional relationships, and excelling in negotiation scenarios, this course is tailored to meet your needs.
Course Objectives:
By the end of this course, learners will be able to:
Conflict Resolution:
- Define what conflict is and learn about the conflict resolution process
- Identify the Supervisor’s role in conflict resolution
- Examine techniques to resolve conflict
Negotiation:
- Examine several methods of negotiation and their advantages
- Define what the best type of negotiation is
- Outline the negotiation process from planning to execution
- Identify techniques to overcome barriers to negotiation and dealing with difficult people
Delivery Mode:
Self-Directed Online study via 24×7 access to individual learner account on user friendly LMS.
Platforms:
Accessible on laptop, desktop, and mobile devices using all browsers and Brightspace Pulse App (available in App Store and Google Play)
Assessment:
Minimum 80% score is required on the Final Assessment to receive Completion Certificate.
Certification:
A digital Certificate of Completion is generated and stored within the LMS platform. PDF version is available to download and print.
Duration: Approximately 60 minutes
Prerequisites: There are no specific prerequisites for this course.