Course Description:

Conflicts inevitably arise in a workplace, and adept conflict resolution and collaboration skills are indispensable for successful leadership. This course provides a comprehensive journey through fundamental techniques and expert insights, empowering supervisors to excel in managing conflicts and promoting teamwork.

Who should take this course:

Supervisors, team leaders, and managers eager to elevate their conflict resolution skills and enhance collaboration in the workplace. If you are committed to fostering a harmonious work environment, building professional relationships, and excelling in negotiation scenarios, this course is tailored to meet your needs.

Course Objectives:

By the end of this course, learners will be able to:

Conflict Resolution:

Negotiation:

Delivery Mode:

Self-Directed Online study via 24×7 access to individual learner account on user friendly LMS.

Platforms:

Accessible on laptop, desktop, and mobile devices using all browsers and Brightspace Pulse App (available in App Store and Google Play)

Assessment:

Minimum 80% score is required on the Final Assessment to receive Completion Certificate.

Certification:

A digital Certificate of Completion is generated and stored within the LMS platform. PDF version is available to download and print.

Duration: Approximately 60 minutes

Prerequisites: There are no specific prerequisites for this course.